Privacy and Cookie Notice
This privacy notice tells you what to expect us to do with your personal information when you interact with us by phone, on our website, absolutevans.co.uk or in person. It also explains our use of cookies.
On this page you will find:
This Privacy Notice is regularly reviewed and updated when necessary. We last updated this notice on 22 December 2021.
There are six ways you can interact with the Us and we consider each of these separately below:
- Browsing our website
- Signing up to our mailing list
- Submit an enquiry or request a quote through our website, by phone, or in person.
- Placing an order
Sometimes we link to other websites. The policy doesn’t cover how other websites process your information and you should always read their privacy policy and terms of service.
Our Contact Details
Absolute Vans is a trading name of Uber Vans Limited. Uber Vans Limited is the controller for the personal information we process. When applying for finance, the finance company or funder will be a joint data controller.
You can contact us by email at mail@absolutevans.co.uk or by post at Ty Cynon House Navigation Park, Abercynon, Mountain Ash, CF45 4SN.
We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office). You can call the ICO on 0303 123 1113 or go to their website: https://ico.org.uk/make-a-complaint/.
Your Data Protection Rights
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the right to object to processing if we are able to process your information in our legitimate interests. We will stop processing your personal data unless we have compelling reasons which override your interests.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
Consent
You also have the right to withdraw consent for any processing for which our legal basis is consent. In this case we would stop processing without undue delay.
Data Sharing
We might share your personal information with selected third parties including business services providers and funders if you ask us to prepare a finance proposal. You can find out what information we share, and when in the tables below.
If you’ve contacted us about a finance quote, we will share your details with Automotive Compliance. Uber Vans Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority. Automotive Compliance’s permissions as a Principal Firm allows Uber Vans Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.
If required, we will share your personal information with regulatory bodies such as the Financial Conduct Authority.
We share data with certain providers, who store data on servers in the USA. We have standard contractual clauses in place as required by the UK GDPR.
We might share anonymous data with the companies we work with. This data will include sales patterns, demographic information and other information that won’t relate to any individual.
Information we collect:
When you browse our website
We automatically collect and process personal data from all users of our website as described in the table below:
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Technical data, including IP address, device and browser information | Maintaining security and load balancing of our systems | Legitimate interest (running a secure website) | Shared with our appointed digital service providers. |
When you sign up to our Mailing List
If you sign up to our mailing list we collect and process the personal data provided by you as shown in the table below:
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Name, email address | Sending tracked emails about the business, products and services | Consent Or When submitting an enquiry or making a purchase legitimate interest (direct marketing) and soft opt-in. | As long as you are actively opening email and up to 24 months after the last open/engagement | Shared with our appointed digital service providers. |
| Email address, links clicked and emails opened | Used to monitor your reaction to our emails for determining whether you are still engaging with us | Consent | As long as you are actively opening email and up to 24 months after the last open/engagement | Shared with our appointed digital service providers. |
If you’ve accepted tracking we build a profile around your email address. Your profile allows us to track purchases and behaviour on our website to send you more relevant information about our products and offers.
When making an enquiry through our website, by phone or in person
If you make an enquiry, we collect and process the personal data you provide as shown in the table below:
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Technical data, including IP address, device and browser information (website only) | To provide functionality during checkout | Legitimate interest | Up to 24 months after the last engagement if you haven’t purchased a vehicle | Shared with our appointed digital service providers, who provide checkout functionality. |
| Name, email address, phone number | To process your enquiry. For record keeping. To keep in touch about the business, products or services. | Legitimate interest (direct marketing) and soft opt-in | Up to 24 months after the last engagement if you haven’t purchased a vehicle | Shared with our appointed service providers, vehicle manufacturers or dealerships. |
When you request a quote through our website, by phone or in person
If you request a quote, we collect and process the personal data you provide as shown in the table below:
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Name, email address, home address, phone number | To process your enquiry. For record keeping. To keep in touch about the business, products or services. | Contract Legal obligation Legitimate interest | Shared with our appointed service providers, vehicle manufacturers or dealerships and Automotive Compliance. |
When you apply for a finance and we process the credit application
If you ask us to arrange finance, we collect and process the personal data you provide as shown in the table below:
If you’re a limited company
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Directors full name, home address, residential status, date of birth, marital status and Dependants | To process your finance / credit application | Contract Legal obligation | 7 Years | Shared with our appointed service providers, Finance companies, vehicle manufacturers or dealerships and Automotive Compliance |
If you’re an individual, sole trader or partnership
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Full name, home address, residential status, date of birth, marital status and Dependants | To process your finance / credit application | Contract Legal obligation | 7 Years | Shared with our appointed service providers, Finance companies, vehicle manufacturers or dealerships and Automotive Compliance |
| Employment details | To process your finance / credit application | Contract Legal obligation | 7 Years | Shared with our appointed service providers, Finance companies, vehicle manufacturers or dealerships and Automotive Compliance |
| Financial details such as annual income, savings and expenses. | To process your finance / credit application | Contract Legal obligation | 7 Years | Shared with our appointed service providers, Finance companies, vehicle manufacturers or dealerships and Automotive Compliance |
| Bank details | To process your finance / credit application | Contract Legal obligation | 7 Years | Shared with our appointed service providers, Finance companies, vehicle manufacturers or dealerships and Automotive Compliance |
When you place an order
If you place an order, we collect and process your personal data as shown in the table below:
| Personal Data | Purpose | Legal Basis | Retention Period | Sharing |
| Name, email address, address, phone number | To process your order. For record keeping. | Contract | 7 years | Shared with appointed business service providers. |
| Identity information – drivers licences | For record keeping and compliance. | Contract | 7 years | Shared with appointed business service providers. |
When applying for finance, the finance company is the data controller. We don’t store any information about financial history or credit information. We will share information on how the finance company processes your data and their privacy policy at the time of application.
Cookies and Similar Technologies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
We use cookies to enhance the user experience and website functionality.
We obtain user consent for all cookies except those which are necessary for the functionality of the website.
Essential Cookies
| Cookie | Purpose | Duration |
| cookieaccept | Used to remember cookie preferences | kept for 3 months |
Analytics Cookies
Google Analytics
We use Google Analytics to track and report website traffic, events on our website to improve website performance and marketing activity. When consent is accepted Google Analytics places cookies on your device.
| Cookie | Purpose | Duration |
| _ga | Used to distinguish users. | 2 years |
| _gid | Used to distinguish users. | 24 hours |
| _ga_<container-id> | Used to persist session state. | 2 years |
| _gac_gb_<container-id> | Contains campaign related information. | 90 days |
Google’s Privacy Policy – https://policies.google.com/privacy
HotJar
We use HotJar to track and report website traffic and events on our website to improve its performance. When consent is accepted HotJar places cookies on your device. Hotjar is not designed to track individual users and their privacy notice can be found at: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information
Marketing Cookies
Klaviyo
We use Klaviyo to send marketing emails and track website engagement and events to send targeted emails. When consent is accepted Klaviyo places cookies on your device.
| Cookie | Purpose | Duration |
| __kla_id | Tracks when someone clicks through a Klaviyo email to your website | 2 years |
| KL_FORMS_MODAL | Tracks when someone subscribes (opts in) to a form | 2 years |
We use Facebook to track website engagement and events to improve our advertising. When consent is accepted Facebook places cookies on your device.
You can learn more about Facebook privacy and cookies here – https://www.facebook.com/policy/
You can view and update your Facebook ads preferences at any time – https://www.facebook.com/help/568137493302217
Tiktok
We use Tiktok to track website engagement and events to improve our advertising. When consent is accepted Tiktok places cookies on your device.
You can learn more about Tiktok privacy and cookies here – https://www.tiktok.com/legal/privacy-policy-eea